Senior Technical Support Analyst

Senior Technical Support Analyst EdinburghUp to 35,000 + excellent benefits (including bonus) Are you a proactive IT professional who thrives on solving complex technical challenges and supporting clients in a meaningful way? We''re working with a well-established IT services provider that has spent over two decades helping organisations deliver secure, efficient, and future-ready technology strategies.This organisation prides itself on building long-term partnerships with clients, taking a people-first approach to technology, and delivering solutions that genuinely improve day-to-day operations.The RoleAs a Senior Technical Support Analyst, you''ll join a highly collaborative team in a hands-on, client-facing position. You''ll act as a key escalation point within the service desk, taking ownership of complex issues and ensuring high-quality resolutions as well as playing an important role in project delivery.What Makes This Opportunity Stand OutThis client is deeply committed to learning and development. They actively invest in their people through:Quarterly coaching and structured development sessionsPaid training and certification opportunitiesOngoing mentoring from experienced colleaguesClear pathways for progression and skill developmentWhat You''ll BringStrong experience in 2nd line IT supportExpertise across Microsoft 365, Windows Server, networking, and virtualisationA customer-focused mindset with excellent problem-solving skillsAbility to manage priorities ..... full job details .....