Senior Technical Consultant (3rd line Support)

Overview

This job is brought to you by Jobs/Redefined, the UK''s leading over-50s age inclusive jobs board.Senior Technical Consultant (3rd line Support)Department:

Proactive ServicesEmployment Type:

Permanent - Full TimeLocation:

Wanstor LondonReporting To:

Mark SummersDescriptionAre you ready to take your technical expertise to the next level? We have an exciting opportunity for a Senior Technical Consultant to join Wanstor''s highly experienced and driven team - playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites.You''ll work closely with IT and business leaders, both onsite and remotely, to gain a deep understanding of their core operations - ensuring our IT strategies and solutions are fully aligned with their business goals. This is your chance to directly influence how technology empowers our clients.Be the face of Wanstor As a trusted advisor and brand ambassador, you''ll build strong, lasting relationships with clients, championing our products, services, and the power of technology to drive transformation. You''ll be a confident communicator who can clearly explain how tailored IT solutions deliver real business value.Make an impact From maintaining and managing customer environments to designing and implementing forward-thinking solutions (including cloud migrations and adoption), your proactive approach will ensure our clients'' technology is always one step ahead. You''ll also lead on security best practices aligned to Cyber Essentials standards.Take ownership, drive change

As the final escalation point for the service desk, you''ll take full ownership of change requests and complex issues - seeing them through to resolution while ensuring the highest level of customer satisfaction.This is more than just a technical role - it''s a real opportunity to shape the future of IT for our clients while continuing to grow your career within Wanstor.Responsibilities

Primary ResponsibilitiesProject work, design and implementation of IT solutions with a focus on understanding and meeting business needsProactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standardTechnical Support - Service Desk Escalation, working with, mentoring and training more junior members of staffResponsibilitiesProactive Engineering - Engage with customers to understand their requirements and provide pre-emptive technical solutions to meet business needs. Mitigating risks to customer technical estates and ensuring their infrastructure is well maintained and appropriate to company needs.Project Engineering - Implementing, technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services.IT Management - when assigned, provide strategic management and leadership for the customer, ensuring that this delivers on the clients technical and business objectives3rd line support escalation - whether working on the service desk or supporting customer onsiteTaking ownership and drive forward any assigned support tickets escalated from the service desk KPIs for Senior Technical consultantsKnowledge and expertise demonstrable through the achievement and maintenance of appropriate certificationsCustomer and Project manager feedback including a net promoter score metricThe efficient operation of projects in which you are involvedWhat You''ll Need

Broad technical experience encompassing but not limited to; working with Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active DirectoryKnowledge of networking (LAN, WAN, VPN, Firewall, DSL Routers), colocation and hybrid environmentsDiagnostic information gathering and analytical thinking, the ability to understand the architecture of operations and undertake root cause analysis.The ability to undertake research consulting a range of data sources and critical thinking skills to provide detailed and accurate analysis.Accurate and effective communication using a variety of techniques including verbal and written work.The ability to form strong and collaborative relationships with both customers, vendors and colleaguesAbility to work autonomously, and as part of a team, with excellent time management, the ability to prioritiseCreative problem solving, and the ability to use initiativeA background in managed services and IT Support is advantageousWhat You''ll Love

Generous Time Off:

Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.Continuous Learning:

Participate in regular lunch and learn sessions with both internal and external speakers.Personal Development:

Take advantage of 5 paid days annually to pursue new skills or knowledge.Volunteer Opportunities:

Contribute to your community with 2 paid volunteer days each year.Team Spirit:

Join a friendly team and engage in various social events organised throughout the ..... full job details .....