Senior Supporter Services Manager

About The Role This is a 12-month fixed-term opportunity to step into a senior leadership role within Supporter Services at a crucial point of transformation. As Senior Supporter Services Manager, you''ll act as deputy to the Head of Supporter Services, providing steady operational leadership across a busy, multi faceted function while a major CRM programme is delivered across Fundraising. It''s a role for someone who''s comfortable operating at pace, holding complexity, and making sure the day to day never loses momentum while change is happening around it. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. You''ll take responsibility for the smooth running of supporter care, income processing, fulfilment, Gift Aid and associated operational activity, ensuring high standards are maintained across every touchpoint. This is about joining the dots between teams, systems and suppliers so that supporter journeys remain consistent, compliant and well managed. You''ll also play a key role in strengthening processes, refining ways of working, and helping embed recent structural changes so the function is set up for long term effectiveness. Working closely with senior stakeholders across Fundraising, Finance, Data and Insight and external partners, you''ll bring clarity, structure and practical decision making to a fast-moving environment. The role needs someone who can balance ..... full job details .....