Senior Supporter Engagement Officer

Senior Supporter Engagement Officer 6-month Fixed Term Contract Hybrid (1 day per week in London) The Talent Set are delighted to be partnering with a leading animal welfare charity to recruit a Senior Supporter Engagement Officer on a six-month fixed-term contract. This is an exciting opportunity to join a collaborative fundraising team during a period of growth and investment. While the role supports a range of supporter engagement projects, its primary focus is leading the day-to-day management and development of the charity''s growing online shop. You''ll play a key role in driving the charity''s e-commerce strategy, helping maximise income through its Shopify store while also supporting new Regular Giving and Society Lottery initiatives. Key responsibilities Manage the charity''s Shopify store, overseeing day-to-day trading activity and supporter experience. Work with fulfilment partners and suppliers to manage stock levels, product launches and customer queries. Deliver promotional email campaigns and support digital marketing activity to increase traffic and sales. Lead preparations for key trading periods, including the Christmas campaign. Support the continued development of the charity''s online retail offering, including virtual gifts and new product ranges. Manage supporter journeys for a new Regular Giving proposition, including welcome and stewardship communications. Support the development of a new Society Lottery proposition through journey ..... full job details .....