Senior Support Engineer

Role: Senior Support EngineerLocation: London (Hybrid - 4 days on-site)Salary: Up to £45,000 + bonusBenefits: Share plan, private healthcare, enhanced annual leave, pension, life assurance, mental health support, gym discounts and moreOur client, a leading technology and infrastructure organisation, is hiring a Senior Support Engineer to support and maintain operational technology across a London-based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations.You''ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling.What you''ll doProvide 2nd/3rd line support across enterprise technology platformsManage and resolve incidents, service requests, and escalations within agreed SLAsAdminister macOS, Google Workspace, Okta, Jamf and endpoint security platformsSupport onboarding/offboarding workflows and identity management integrationsMonitor device compliance and drive proactive remediation activitiesProduce root cause analysis reports and contribute to continual service improvementManage ticket queues and coordinate with third-party suppliers where requiredSupport monthly service reviews with KPI and SLA reportingBuild strong stakeholder relationships across technical and operational teamsYou''ll work closely with service delivery, account ..... full job details .....