Senior Support Engineer

Location:-Harrogate-
Contract type:-Full time-
Hours:-40-hours per week-
Salary:40,000 - -45,000 (depending on skills & experience)-
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Comms Design Ltd, part of the Unipart Group, is a cutting-edge engineering design and manufacturing company that specialises in electronic product development. Our expertise extends to a range of capabilities, including embedded and application software development, mechanical engineering design, electronic hardware design, state-of-the-art radio coverage planning and simulation, training, support and maintenance, end to end product development.-
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We are now recruiting for a Senior Support Engineer to join our busy team to provide technical leadership in production and support, and also overseeing the assembly; testing; and repair of Comms Design products.- The role will report into the Operations Manager and will be based at the Comms Design offices in Harrogate.-
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Key responsibilities of the role include but are not limited to;-

• Act as the escalation point for the Company production/support technician(s) on complex builds, repairs and testing.-
• Oversee the production testing, ensuring compliance with documentation and standards-
• Lead continuous improvement activities where recurring faults occur to find the root cause, driving corrective actions and/or design changes.-
• Support New Product Introduction (NPI) with feedback on manufacturability and serviceability to the Company Engineering Design team.-
• Coordinating and conducting the testing of key product circuit boards as they are delivered from suppliers.
• Participating in formal testing, including factory and site acceptance testing of project deliverables.-
• Conducting periodic reviews of key components for obsolescence and reporting any issues upwards.-
• Provide guidance and technical mentorship to the support technician(s).-
• Ensure team collaboration and knowledge sharing.-
• Provide technical support for returned equipment and customer issues-
• Conduct detailed failure investigations and prepare reports within the Company ticketing system.-
• Liaise with customers and project managers on technical escalations.-
• Develop and refine test procedures, work instructions, and build processes.-
• Identify opportunities for efficiency, cost reduction, and quality improvement.-
• Contribute to component lifecycle management and obsolescence reviews.-

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Candidates must be qualified to degree level in an Electrical/Electronic-or engineering related field, and must have experience of support engineering/technical support/electronics repair.-
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Candidates must also be able to demonstrate the following criteria;-

• Experience of electrical and electronic components including assembly of products containing electronics.-
• Proven experience in diagnosing and resolving complex electronic issues (component and system level).-
• Experience in mentoring junior engineers / technicians.-
• Ability to develop and improve existing test processes and production documentation.
• Strong written and oral communication skills for technical report writing customer liaison.-
• Able to deliver high standards of work.-
• Strong analytical and problem-solving skills.-
• Good hand-eye coordination and physical dexterity to carry out in-house soldering of electronics to IPC J-STD-001.-
• Willingness to learn and the ability to accept constructive feedback.-
• High degree of IT literacy including the google platform.-

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Initial interviews will be completed via video calls with successful candidates progressing to 2nd stage face to face interviews.-
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Closing date for applications:-31st March, 2026-
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You may have experience in the following:-Senior Support Engineer, Electronics Support Engineer, Electronics Technician, Senior Electronics Engineer, Production Support Engineer, Hardware Support Engineer, Electronic Repair Engineer, Test Engineer, PCB Repair Technician.
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REF- (Apply online only)

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