Senior Student Retention Officer

Department: Retention Location: London, Leeds, Manchester or Birmingham (On-site) Type of Contract: Permanent / Full-Time Salary: £35,000 - £38,000 Per Annum Our Vision: Changing lives through education. The Role: This is a hands-on, customer-focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You''ll oversee day-to-day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress. Please Note: This role is not eligible for visa sponsorship! What the Role Involves: Ensure strong and effective operational processes are in place, identifying and improving them where necessary Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner Be an effective team leader, working to ensure your team deliver on their KPIs Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery Provide weekly updates on performance, alongside plans to address areas of weakness • Build strong relationships with faculties and support teams About you: Educated to degree level or equivalent experience in an operational or customer service focused role Excellent written and oral communication skills ..... full job details .....