Negotiable
OverviewSoftware Support Engineers
Multiple roles
Northern Ireland (Primarily office based with some remote working)
Our growing client are a specialist software company. There are multiple roles available for a new team based out of their NI office. In this exciting role, you will provide expert technical support for their specialist platform.
Key Responsibilities
Handle high-priority support cases with appropriate urgency and professionalism
Troubleshoot and support web applications
Write and optimize SQL queries to investigate customer issues and analyse platform behaviour
Monitor and respond to support tickets within established SLA guidelines
Does this sound like you?
Strong customer service skills
Strong SQL proficiency
Understanding of web technologies, e.g.
HTML, CSS , and
JavaScript
Browser Developer Tools
Experience of working in the FS Sector and/or Financial applications is desirable
Some exposure to Messaging would be advantageous but not essential
If you would like additional information on this opportunity please contact Stephen Ingram directly on
Contact: 028 90 997720
Email : ..... full job details .....
Negotiable