Senior Services Coordinator

Senior Services Coordinator

Location: London, hybrid working (3 days from home per week)

Salary: Competitive, with excellent benefits

Reports to: Head of Services

Team: Manages 2 Services Administrators

About the Role

We are working with a high-profile professional membership organisation to recruit a Senior Services Coordinator. This is a hands-on role, leading a small team and managing a portfolio of services that directly support the organisation’s members and affiliated partners. You will ensure that services run efficiently, meet quality standards, and continue to evolve to meet user needs.

You will also support business development initiatives, including implementing new services and income-generating products, while maintaining strong relationships with internal stakeholders and external partners. This is a hybrid role based in central London, with 3 days working from home each week.

Key Responsibilities

Team Leadership

• Manage, support, and develop 2 Services Administrators, ensuring high performance and continuous improvement
• Foster a collaborative team culture

Service Portfolio Management

• Oversee day-to-day operations of the services portfolio, ensuring quality, efficiency, and compliance
• Monitor risks and implement mitigation strategies
• Handle low to medium-level complaints and protect the organisation’s reputation

Business Development

• Research and assess opportunities to enhance existing services and implement new initiatives
• Support business case development, financial forecasting, and feasibility analysis
• Collaborate with internal teams to deliver income-generating products

Project Support & Operational Excellence

• Work with Finance, IT, and Marketing to ensure services and processes are efficient, effective, and fit for purpose
• Contribute to process improvements and operational reporting

Stakeholder Engagement

• Build strong relationships with colleagues, members, and external partners
• Gather insights to inform service improvement and product development

Experience Needed

• Excellent administration and time management skills, with strong attention to detail
• Demonstrable experience in research, service or product development, and project management
• Proven team leadership and line management experience
• Excellent interpersonal and relationship-building skills
• Strong written and verbal communication skills
• IT literate, including MS Word, Excel, PowerPoint, and content management systems

Why Apply?

• Competitive salary and benefits
• Hybrid working with 3 days from home
• Opportunity to lead a small team and influence service delivery