Senior Services Coordinator

Senior Services CoordinatorLocation: London, hybrid working (3 days from home per week)Salary: Competitive, with excellent benefitsReports to: Head of ServicesTeam: Manages 2 Services Administrators About the Role We are working with a high-profile professional membership organisation to recruit a Senior Services Coordinator. This is a hands-on role, leading a small team and managing a portfolio of services that directly support the organisation s members and affiliated partners. You will ensure that services run efficiently, meet quality standards, and continue to evolve to meet user needs.You will also support business development initiatives, including implementing new services and income-generating products, while maintaining strong relationships with internal stakeholders and external partners. This is a hybrid role based in central London, with 3 days working from home each week. Key Responsibilities Team Leadership Manage, support, and develop 2 Services Administrators, ensuring high performance and continuous improvementFoster a collaborative team culture Service Portfolio Management Oversee day-to-day operations of the services portfolio, ensuring quality, efficiency, and complianceMonitor risks and implement mitigation strategiesHandle low to medium-level complaints and protect the organisation s reputation Business Development Research and assess opportunities to enhance existing services and implement new initiativesSupport business case development, financial ..... full job details .....