Senior ServiceNow Transformation & Advisory Consultant Role

Overview

Senior ServiceNow Transformation and Advisory Consultant role at Infosys Consulting. Posting reflects a fast-growing, entrepreneurial environment with global reach and opportunities to work across functional business pillars.The Team

Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and ServiceNow space. We combine ServiceNow technology services with deep consulting expertise to deliver value and client outcomes. This role is for ambitious consultants focused on innovation and client impact.Your role

As a

ServiceNow Transformation and Advisory Consultant , you will lead optimization and transformation of critical business workflows for global market leaders. You will deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, blending broad process automation experience with deep industry insight and strong ServiceNow platform skills.Your role will include

Strategic Advisory:

Providing expert, experience-based advice on process optimization and operating model transformation using the ServiceNow platform.Outcome-Driven Delivery:

Leading the design and delivery of ServiceNow solutions that enable clients’ strategic business outcomes, improve experience, manage risk, and streamline operations.Industry Expertise:

Applying deep industry subject matter expertise across Life Sciences, Industrial Products, Consumer Business, Financial Services, and Media and Telecommunications to tailor solutions.Client Partnership:

Cultivating and expanding trusted advisor relationships with clients.Practice Building:

Contributing ideas and expertise to grow the global consulting capability, coaching colleagues, and staying ahead of market trends.Business Development:

Supporting bid responses and identifying opportunities to expand impact with clients.Requirements

ServiceNow Mastery (5+ years required):

Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules.Preferred Module Specializations:

Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), and complex Integrations.Consulting Acumen:

A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles.Certifications:

Required: ServiceNow Certified System Administrator (CSA). Highly preferred: at least two ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.Project Leadership:

Experience in project management, agile delivery, business analysis, solution architecture, and scope definition.Valuable Certifications:

PMP, Prince2, SAFe, or other Scaled Agile certifications.Driving Change:

Experience in managing organizational change and driving adoption for technology transformations.Desired Certifications:

PROSCI, TBM (Technology Business Management).Pre-Sales and Value Articulation:

Ability in business development, bid responses, use-case development, and articulating solution value to senior stakeholders.Essential Skills:

Exceptional stakeholder management, problem-solving, analytical thinking, and strong written and verbal communication (English and local language proficiency).Mobility:

Willingness to travel to client sites as required.Note: We encourage you to apply even if you don’t meet all listed requirements. We seek individuals who strive to make an impact and are eager to learn.About Infosys Consulting

Be part of a globally renowned management consulting firm at the forefront of industry disruption and technology. We work with market-leading brands across sectors. Our culture is inclusive and entrepreneurial, with global reach to partner with clients throughout transformation.Our IC-LIFE values—Inclusion, Equity and Diversity, Client Leadership, Integrity, Fairness, and Excellence—guide our work. For more information, visit our careers page.Within Europe, we are recognized by the Financial Times and Forbes, among others, for our client innovations and culture; Infosys is listed among top employers in Europe. We offer competitive compensation and benefits, plus training and development opportunities to grow your career. Apply today!Seniority level

ExecutiveEmployment type

Full-timeJob function

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