https://jobs.co.uk/job/senior-servicenow-customer-workflow-consultant-akkodis--07919244-170b-49fb-8d80-02967a80de3e RSS feed for Senior ServiceNow Customer Workflow Consultant at Akkodis. en-gb Thu, 13 Aug 2026 14:54:16 GMT https://jobs.co.uk/job/senior-servicenow-customer-workflow-consultant-akkodis--07919244-170b-49fb-8d80-02967a80de3e https://jobs.co.uk/job/senior-servicenow-customer-workflow-consultant-akkodis--07919244-170b-49fb-8d80-02967a80de3e Thu, 13 Aug 2026 11:52:17 GMT Location: England | Salary: 65000.00-65000.00 Annual | Type: Permanent | Senior ServiceNow Customer Workflow ConsultantUK Wide Hybrid | Permanent | Up to the high £80,000s + 10% bonus and benefitsServiceNow is making a bigger push into CRM, but there still are not many people who have spent years working across its newer customer products. The hiring manager knows that, so this is less about matching every module and more about finding someone who understands ServiceNow, CRM and how good customer operations should work.I''m working with a large transformation consultancy that wants to build its capability in this area ahead of expected client demand. They need a senior consultant who can sit with a client, understand how their customer services currently operate and help them work out what the future should look like.What You''ll Be DoingYou''ll lead discovery sessions with customer operations, service and technology teams. You''ll look at existing customer journeys, processes and systems, identify where services are falling short and turn that into a sensible transformation roadmap and business case.The work could involve customer case management, contact centre processes, field operations, self-service and workflow automation. You''ll help shape solut... Permanent