Senior Service Manager - Platform Services

London HybridPermanentUp to £80,000 + bonus + benefitsSenior Service Manager - Platform ServicesLondon Hybrid | Permanent We re looking for an experienced Senior Service Manager to take ownership of a portfolio of business-critical platform services that underpin multiple customer-facing products and services. This is a highly visible role, offering the opportunity to lead service governance across a complex technology environment spanning cloud infrastructure, identity services, integration platforms, monitoring tooling and shared enterprise services. you''ll work closely with suppliers, architects, product teams and senior stakeholders to ensure services remain resilient, secure and operationally effective. The Opportunity you''ll act as the accountable service owner for a critical platform estate, driving operational excellence, service reliability and continuous improvement across a multi-supplier environment. The position combines strategic service ownership with hands-on leadership of major incidents, operational risk management and supplier governance. It s ideal for someone who enjoys solving complex service challenges whilst influencing senior stakeholders and technology partners. Key Responsibilities Own and govern a portfolio of enterprise platform services. Lead service management activities across cloud, infrastructure, identity and integration platforms. Drive service performance against SLAs, KPIs and operational objectives. Lead major incident ..... full job details .....