https://jobs.co.uk/job/senior-service-desk-analyst-oscar-technology--20043826-d5ec-4957-a7a3-b64d6bbd7678 RSS feed for Senior Service Desk Analyst at Oscar Technology. en-gb Mon, 26 Oct 2026 18:38:09 GMT https://jobs.co.uk/job/senior-service-desk-analyst-oscar-technology--20043826-d5ec-4957-a7a3-b64d6bbd7678 https://jobs.co.uk/job/senior-service-desk-analyst-oscar-technology--20043826-d5ec-4957-a7a3-b64d6bbd7678 Sun, 25 Oct 2026 12:54:21 GMT Location: Leicester | Salary: 10000-500000 Annual | Type: Permanent | Senior 2nd Line Support Analyst HybridAbout the Role We''re recruiting a Senior 2nd Line IT Support Engineer for a large UK enterprise. This is a hands-on technical role supporting a large user environment, resolving escalated issues and contributing to IT projects and improvements. There is a great role for anyone who has plans of being a manager in the future, as it is a hands-on support role, but you will gain valuable experience around mentoring more junior engineers. Responsibilities Provide advanced 2nd line support and resolve escalated tickets within SLAs Troubleshoot Windows, Microsoft 365, Active Directory and endpoint issues Support Intune, Azure/Entra ID, Exchange, Teams and SharePoint Troubleshoot DNS, DHCP, TCP/IP, VPN and connectivity issues Support device builds, deployments, upgrades and rollouts Investigate recurring issues and contribute to technical improvements Maintain accurate documentation and IT records Work with 3rd line, infrastructure, networking and security teams Provide technical guidance to 1st line where required Technical Skills Windows 10/11 Active Directory and Group Policy Microsoft 365 Intune and Entra ID/Azure DNS and DHCP Networking, VPN a... Permanent