Senior Service Designer

OverviewOfgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving towards Net Zero whilst protecting energy consumers, especially vulnerable people.

We are seeking an additional Senior Service Designer who will act as an expert practitioner in supporting the delivery of government schemes aimed at achieving policy outcomes that contribute to Net Zero. The ideal candidate will play a pivotal role, working in close collaboration with user-centred design colleagues and multidisciplinary digital delivery teams. As an influencer and mentor, the senior service designer will also help establish the service design practice within Ofgem, offering guidance, support, and mentorship to more junior designers.

In this role, you\''ll collaborate with Product Managers and Service Owners to develop design concepts and oversee their execution, leading projects of varying complexity. You\''ll support service design practice, contribute to the Ofgem User-Centred Design (UCD) community, and elevate service design understanding across the organisation. Your tasks include producing and maintaining design documents, guiding the design strategy for services, and ensuring smooth collaboration with cross-functional teams for effective project delivery. Additionally, you\''ll streamline UCD processes and facilitate a seamless transition to operational delivery.

Join us to be at the forefront of shaping the future of energy regulation and sustainability with newly created roles designed to enhance our in-house User Centred Design capabilities. As part of a wider network within Ofgem, you\''ll have the opportunity to work on high-profile Net Zero Projects, enjoying autonomy in your role while contributing to the development of the function and mentoring junior staff.

We offer extensive learning and development opportunities within the DDaT Profession, flexible hybrid working arrangements with one day a week remote work, and a friendly, collaborative environment. This is your chance to gain significant exposure to the GDS service standard and the energy sector, making a tangible impact on a carbon-neutral future.

At Ofgem, we pride ourselves on our inclusive culture that celebrates the diversity of our team, encouraging innovation and ensuring we effectively represent the interests of the consumers and communities we serve.

Key Responsibilities

Support service design activities on projects across Delivery and Schemes.

Contribute to and work to service design best practice.

Participate in the development of Ofgem UCD community.

Support other UCD roles to have a better understanding of service design.

Support increased awareness and understanding of service design across Ofgem.

Key Outputs and Deliverables

Create and maintain design artefacts in projects, working with the multidisciplinary team and relevant stakeholders.

Set design direction for products and services, working closely with User Centred Design colleagues, Business Analysts and Project Manager.

Enable and support efficient handover to operations for delivery.

Support the principal designer in the development of clear and efficient ways of working for User Centred Design.

Person specification

Professional experience of working with interaction design, content design and user research (lead criteria).

Ability to understand technical, business and user needs, and to communicate them in non-technical terms.

Proven ability to lead others to make good design decisions.

Experience working to the GDS service standard and undertaking service assessments.

BehavioursWe\''ll assess you against these behaviours during the selection process:

Making Effective Decisions

Communicating and Influencing

Developing Self and Others

Delivering at Pace

Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), and upload a copy of your anonymised CV.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.

Click \"apply now\" to be redirected to the Civil Service Jobs website to apply for the role. The deadline for submissions is 23:55 on Monday 15th September 2025.

Feedback will only be provided if you attend an interview or assessment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Utilities and Government ..... full job details .....