Senior Service Designer

The Role: Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. Drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues. Requirements: Facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches. Lead the design and improvement of end-to-end services across multiple channels and touchpoints. Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation. Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes. Translate user needs, policy requirements and operational constraints into practical service solutions. Identify pain points, risks, dependencies and opportunities across complex service ecosystems. Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams. Use research insights, data and evidence to inform service design decisions. Support service assessments and ensure alignment with the Government Service Standard. Produce clear design artefacts and recommendations to support delivery and decision making. Coach and influence teams in ..... full job details .....