Senior Service Designer

Your new company An established UK Financial Services organisation undergoing significant customer, digital and service transformation. Your new role The Senior Service Designer will be responsible for designing and improving end-to-end customer services, translating CX strategy and customer insight into simple, inclusive and accessible experiences across digital, contact centre and branch channels.Design end-to-end customer services and journeys, translating the CX strategy into practical service concepts, blueprints, processes and roadmaps.Map customer and colleague experiences, identifying pain points, behavioural barriers, inclusion risks and opportunities to simplify services.Work collaboratively across Digital, Technology, Operations, Data, Contact Centre and Branch teams to ensure services work effectively across all channels.Facilitate workshops and engage senior stakeholders, aligning teams around customer needs, service designs and delivery priorities.Use research, behavioural insight and data to test and improve designs, prototyping ideas and ensuring decisions are evidence-led.Support services through delivery, launch and continuous improvement, while exploring opportunities through automation, AI and digital tools. What you''ll need to succeedThey are seeking an experienced, customer-focused design professional with the ability to turn strategic ambitions and insight into practical and deliverable end-to-end services.Proven Service Design experience delivering ..... full job details .....