https://jobs.co.uk/job/senior-service-design-and-transition-analyst-pacific-life--d7d389a5-e451-4672-b62e-b8a835e43e11 RSS feed for Senior Service Design and Transition Analyst at Pacific Life. en-gb Fri, 25 Sep 2026 20:13:24 GMT https://jobs.co.uk/job/senior-service-design-and-transition-analyst-pacific-life--d7d389a5-e451-4672-b62e-b8a835e43e11 https://jobs.co.uk/job/senior-service-design-and-transition-analyst-pacific-life--d7d389a5-e451-4672-b62e-b8a835e43e11 Fri, 25 Sep 2026 11:52:32 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | Job Title Senior Service Design and Transition Analyst Job Description The Service Design and Transition Analyst plays a key role in ensuring that new or changed technology services are designed, governed, transitioned, and accepted into live operations in a controlled and value-led way. Aligned to ITIL principles, the role supports the organisation''s Service Value System by helping teams co-create business value through services that are fit for purpose, fit for use, resilient, supportable, secure, and operationally ready.The role works across the end-to-end service value chain, engaging early with project, product, architecture, security, operations, suppliers, and business stakeholders to define service outcomes, confirm readiness, manage transition risk, and enable continual improvement after go-live. Main DutiesService Design Collaborate with stakeholders to define end-to-end service designs that describe the service model, customer outcomes, service ownership, support model, performance measures, SLAs/OLAs, security, resilience, availability, capacity, continuity, and operational dependencies. Produce and maintain Service Design Packages and supporting artefacts that enable... Permanent