Senior Service Delivery Manager

Senior Service Delivery Manager (FM Soft Services)

• Location: Liverpool
• Contract: Full-Time - Permanent Contract
• Structure: Monday to Friday - Days but requiring flexibility for operational continuity.

Position Summary

An excellent commercial opportunity has arisen for a Senior Service Delivery Manager to oversee a critical, multi-tier industrial service and waste management contract in the Liverpool area.

The successful candidate will assume total accountability for the on-site operations, financial, and administrative performance of a 24/7 business unit. Managing a multi team structure of personnel across various shifts, and will drive rigorous compliance, continuous improvement, and robust client governance to protect and expand a high-value corporate account.

Key Execution Areas:

• Governance & Client Relations: Act as the primary on-site stakeholder representing the business. Lead formal contract reviews, manage KPIs, and align service delivery with corporate benchmarks.
• Financial Stewardship: Manage comprehensive P&L, direct resource planning, track actual costs against budgets, and implement quantitative frameworks to achieve year-on-year cost reductions.
• Operational Excellence: Apply Lean methodologies to diagnose operational inefficiencies. Ensure continuous improvement across all cleaning and material processing streams.
• Risk & Regulatory Compliance: Enforce strict adherence to national Health & Safety legislation. Guarantee that all risk assessments, method statements, and training matrices are meticulously documented and audited.
• Asset & Vendor Management: Oversee the life-cycle and scheduling of specialized cleaning systems, material handling machinery, and baling equipment, while governing third-party vendor performance.

Candidate Requirements:

• Qualifications: HNC or higher professional qualification in management or engineering, alongside extensive senior supervisory experience.
• Industry Profile: Proven history executing high-value facility or contract cleaning portfolios within an industrial/factory environment, accompanied by a comprehensive grasp of industrial waste duty of care.
• Competencies: Strong commercial acumen, exceptional presentation and communication skills, and proficiency in Enterprise Resource Planning (ERP) or advanced asset tracking systems.

What We Offer

To ensure we secure the right leader, we offer a comprehensive executive reward package:

- Salary £60,000 to £80,000 negotiable depending on experience

- Company Car Allowance

- An excellent employee benefits package

Closing date 23.08.2026

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

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