Senior Service Coordinator (Fire and Security / FM)

Senior Service Desk Coordinator Facilities Management / Hard FM Remote working with monthly visits to the office in Edinburgh £45,000 to £60,000 + Progression We are working with a growing service provider supporting a national portfolio of commercial and enterprise clients. They are looking for an experienced Senior Service Desk Coordinator to join their team and help drive the day to day delivery of planned and reactive maintenance services across multiple client contracts. You do not need to come from a Fire and Security background. This role could be a great fit if you are currently working within Facilities Management, Hard FM, MandE maintenance, technical services or another engineering-led maintenance environment, particularly if you are used to coordinating engineers, managing SLAs and keeping multiple jobs and contracts moving at the same time. It would suit someone who enjoys a busy, structured service environment but is now looking for more ownership, visibility and the opportunity to progress into a supervisory or team lead position. The role is remote working with monthly visits to the Head office in Edinburgh. The role You will play a key part in ensuring service delivery runs smoothly across a portfolio of client sites. This will include coordinating planned and reactive works, managing engineer schedules, monitoring jobs through to completion and making sure clients receive the right level of service within agreed SLA and KPI requirements. You will work ..... full job details .....