Senior Service Co-ordinator

Senior Service Co-ordinatorAre you an experienced service coordinator with a strong background in forklift truck maintenance and field service operations? We are seeking a Senior Service Co-ordinator to lead and manage the scheduling, delivery and continuous improvement of our forklift truck service activity. This is a hands-on coordination role requiring technical understanding, excellent communication and proven ability to manage engineers, parts, and customer expectations.Key responsibilities- Coordinate and schedule planned maintenance, preventative service and reactive repairs for forklift truck fleets across multiple sites.- Manage and prioritise service calls, allocate engineers and resources to meet SLAs and customer requirements.- Act as primary point of contact for customers regarding service bookings, status updates and escalations.- Maintain accurate job records, service histories and parts usage in the service management system.- Monitor inventory of spare parts and consumables; raise purchase requests and manage supplier relationships to ensure timely availability- Ensure compliance with health and safety regulations and equipment safety standards; support engineer training and competency checksSkills and experience required- Proven experience as a service co-ordinator or similar role specifically coordinating forklift truck service and maintenance activities.- Strong technical understanding of forklift truck systems (hydraulics, electrical, engines) and common ..... full job details .....