Senior Service Charge Officer - Managing Agent

Senior Service Charge Officer - Managing Agent We are seeking an experienced service charge professional to manage complex portfolios, ensuring accurate reconciliation, compliance and transparent cost recovery. Position: Senior Service Charge Officer - Managing Agent Salary: £42,149 to £46,410 per annum (London weighting, depending on experience) Location: Stratford, London with hybrid working (20% to 40% office based) Hours: Full time Contract: Permanent Closing Date: 17 April 2026 Interview Date: 27 April 2026 (including Excel assessment) About the role This is a key role within a busy service charge team, focused on delivering accurate and compliant service charge management across a large and varied portfolio. Key responsibilities include: Calculate and manage service charge estimates and final accounts Take ownership of end-to-end reconciliation processes Identify and resolve variances and unrecoverable costs with clear rationale Support delivery across a large portfolio covering approximately 100,000 homes Work closely with internal teams to ensure accurate cost allocation and future planning Handle complex queries and complaints within agreed service levels Provide expert guidance on service charges, lease interpretation and legislation Attend resident meetings and present service charge information Support preparation of tribunal cases and attend where required Manage statutory notices and support audit activity About you You will bring strong analytical skills ..... full job details .....