Senior Service Advisor

Senior Service Advisor Location: Bristol BS4 3QB Salary: £31,200 pa plus 20% bonus Working hours: Monday-Friday 8am-6pm and Saturday am on a rota (overtime paid) Are you passionate about providing an outstanding level of customer service? We re looking for an experienced Senior Customer Service Advisor who is highly organised and efficient to join our friendly team. What you ll be doing Booking customer vehicles in for maintenance and/or repairs and liaising with the workshop team to schedule the workload Managing the customer through the entire service and repair process ensuring that all customers are completely satisfied Overseeing and organising the booking in process of the service department in an efficient and courteous manner Mentoring and assisting colleagues to ensure maximum workshop booking capacity is maintained to ensure targets are achieved, and to continuously maintain the highest levels of customer satisfaction What we re looking for Previous experience in a Senior Service Advisor role Strong communication skills with the ability to build rapport with customers Ability to deliver an outstanding customer experience Highly organised with excellent time management skills Experience of upselling products and services Knowledge of CDK Drive, Kerridge, SAF A clean UK driving licence (essential) What you ll bring Extensive customer service experience Confident dealing with people Assertive and able to handle difficult situations Resilient Communication skills ..... full job details .....