Senior Service Advisor

Senior Service AdvisorRed Recruitment is recruiting a Senior Service Advisor to join a well-established and growing legal services organisation in Banbury.You will be the first point of contact for individuals seeking guidance regarding potential personal claims.This role requires a sensitive yet confident approach, combining excellent customer care with the ability to convert suitable enquiries into successful claims.Benefits and Package for a Senior Service Advisor:Salary: 28,000 per annum plus bonusHours: Full-timeContract: TGPLocation: BanburyFull training providedSupportive and people-focused working environmentOpportunities to develop within a growing organisationMeaningful work where you can make a genuine difference to clients Key Responsibilities of a Senior Service Advisor:Handling inbound and outbound calls with prospective clientsTaking initial client instructions and accurately assessing potential claimsBuilding trust and rapport through professional and empathetic conversationsGathering the information required to determine whether a claim is suitableClearly explaining the claims process and the next steps involvedEncouraging clients to progress with their claim where appropriateManaging enquiries and cases in line with internal processes and compliance requirementsMaintaining accurate and detailed records using Proclaim and other internal systemsWorking towards individual and team KPIs, including conversion and quality targetsEnsuring every client is treated ..... full job details .....