Senior Service Advisor

Our client, a reputable automotive dealership group in Croydon, is seeking an experienced Senior Service Advisor to join their busy team. This position offers excellent career development prospects, competitive remuneration, and industry-leading benefits within a well-established dealership. The role of Senior Service Advisor is essential in delivering outstanding customer service and achieving sales targets.

Benefits:

• Competitive basic salary of -36,000 per annum
• Uncapped bonus scheme with an OTE of up to -46,000
• Monthly bonuses up to -900 based on performance
• Monday to Friday working hours (8am-6pm)
• Optional paid overtime on Saturdays at time and a half
• 22 days annual leave plus bank holidays
• Pension contributions
• Health insurance
• High street retail discounts
• Free onsite parking at Europe''s largest manufacturer site
• Manufacturer training programmes
• Additional staff perks, including team rewards and treats

Responsibilities of the Senior Service Advisor include:

• Providing exceptional customer service as a Senior Service Advisor
• Leading and motivating the Service Advisor team by example
• Achieving and exceeding service and warranty sales targets
• Promoting service plans, vehicle health checks, and labour warranties
• Managing and updating paperless job cards accurately via Kerridge/DMS system
• Managing customer expectations and delivering a first-class experience
• Supporting the workshop with upselling and recommending additional services
• Maintaining high customer satisfaction levels to meet or surpass targets

Ideal qualities for the Senior Service Advisor include:

• Proven experience as a Senior Service Advisor within the motor trade
• Exceptional communication and organisational skills
• Ability to lead, motivate, and develop a team
• Knowledge of DMS systems, preferably Rev8 Kerridge
• Customer-focused attitude with a strong drive to achieve sales
• Excellent organisational and time-management skills

This Senior Service Advisor role offers an exciting opportunity for a results-driven professional to thrive within a supportive environment and benefit from lucrative earning potential. Our client values dedication and excellence, providing a platform for career growth and success.

Contact Consultant Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Croydon and-Surrey today to discover more about this fantastic opportunity.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.

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