Senior Service Advisor

Our client, a reputable automotive dealership group in Croydon, is seeking an experienced Senior Service Advisor to join their busy team. This position offers excellent career development prospects, competitive remuneration, and industry-leading benefits within a well-established dealership. The role of Senior Service Advisor is essential in delivering outstanding customer service and achieving sales targets. Benefits:Competitive basic salary of 36,000 per annumUncapped bonus scheme with an OTE of up to 46,000Monthly bonuses up to 900 based on performanceMonday to Friday working hours (8am-6pm)Optional paid overtime on Saturdays at time and a half22 days annual leave plus bank holidaysPension contributionsHealth insuranceHigh street retail discountsFree onsite parking at Europe''s largest manufacturer siteManufacturer training programmesAdditional staff perks, including team rewards and treatsResponsibilities of the Senior Service Advisor include:Providing exceptional customer service as a Senior Service AdvisorLeading and motivating the Service Advisor team by exampleAchieving and exceeding service and warranty sales targetsPromoting service plans, vehicle health checks, and labour warrantiesManaging and updating paperless job cards accurately via Kerridge/DMS systemManaging customer expectations and delivering a first-class experienceSupporting the workshop with upselling and recommending additional servicesMaintaining high customer satisfaction levels to meet or surpass ..... full job details .....