Senior Service Advisor

We are recruiting an experienced Senior Service Advisor to join our busy Aftersales Team at our Stoke-on-Trent dealership in Staffordshire. This permanent opportunity offers a 32,000 basic salary, 38,000 OTE and excellent progression within a leading automotive group.This Senior Service Advisor position is ideal for an automotive professional seeking greater responsibility, career development and the opportunity to deliver outstanding customer service within a supportive dealership environment. Benefits: 32,000 basic salaryOTE of up to 38,000Permanent employmentMonday to Friday, 8.30am to 6pmSaturday morning rota, 8.30am to 12.30pmContinuous training and in-house brand developmentSupportive and experienced Aftersales TeamExcellent progression opportunities within the dealership and wider groupDuties:As Senior Service Advisor, book MOTs, vehicle servicing and repair work for customersAdvise customers on warranty cover and recommend additional parts or accessories where appropriateLiaise with Service Advisors, Vehicle Technicians and the Service Manager to coordinate appointments according to workload and call volumesManage a high volume of customer enquiries, telephone calls and online booking requestsKeep customers informed of vehicle turnaround times and provide clear updates throughout the repair processMaintain accurate customer records and update dealership systems following new bookingsDeliver a consistently professional and first-class customer ..... full job details .....