Senior Service Advisor

SENIOR SERVICE ADVISORLocation: Coalville Salary: £31,880 £35,236 per annum, depending on experience Hours: Monday Friday, 08 30 Contract: Full-time, Permanent Weekend Work: Potential weekend work as requiredSenior Service Advisor Coalville £35,236Are you an experienced Senior Service Advisor with strong customer service skills and a background in the motor trade or commercial vehicle sector?Do you have the technical knowledge and confidence to coordinate workshop activity, manage customer expectations and ensure jobs are completed efficiently, accurately and to the required standard?This is an excellent opportunity for a Senior Service Advisor to take a key role within an established commercial vehicle operation in Coalville, supporting the service department and acting as an important link between customers, technicians and management.The RoleAs a Senior Service Advisor, you will take responsibility for coordinating customer requirements and supporting the efficient operation of the service department.You will be responsible for: Planning workshop capacity and proactively managing bookings to maximise workshop utilisation.Taking customer bookings and ensuring vehicles are scheduled appropriately for inspection, servicing and repair.Acting as a key point of contact between customers and the workshop, ensuring requirements are clearly understood and communicated.Interpreting customer instructions and technical requirements accurately before work is authorised.Monitoring jobs ..... full job details .....