Senior Retail Consultant

Senior Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey (would consider part time). To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking. Key ResponsibilitiesProvide expert travel advice and guidance to customers.Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.Handle both face-to-face and online/telephone enquiries.Offer tailored travel solutions to meet customers'' needs and budgets.Upsell travel-related products such as insurance, tours, and upgrades.Stay informed about industry trends, destinations, visa requirements, and travel regulations.Maintain customer records and manage bookings using internal systems.Resolve customer queries and complaints in a timely and professional manner.Meet individual and team sales targets and KPIs.Participate in training, familiarisation trips, and promotional events. Qualifications and ExperienceTravel and Tourism qualification (preferred but not essential).Previous experience in a retail or travel sales environmentKnowledge of global travel destinations and travel industry practices. Skills and CompetenciesExcellent communication and interpersonal skills.Strong customer service ..... full job details .....