Senior Retail Consultant

Senior Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey. To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.

Key Responsibilities

Provide expert travel advice and guidance to customers.

Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.

Handle both face-to-face and online/telephone enquiries.

Offer tailored travel solutions to meet customers'' needs and budgets.

Upsell travel-related products such as insurance, tours, and upgrades.

Stay informed about industry trends, destinations, visa requirements, and travel regulations.

Maintain customer records and manage bookings using internal systems.

Resolve customer queries and complaints in a timely and professional manner.

Meet individual and team sales targets and KPIs.

Participate in training, familiarisation trips, and promotional events.

Qualifications and Experience

Travel and Tourism qualification (preferred but not essential).

Previous experience in a retail or travel sales environment

Knowledge of global travel destinations and travel industry practices.

Skills and Competencies

Excellent communication and interpersonal skills.

Strong customer service orientation.

Sales-focused mindset with persuasive selling skills.

Attention to detail and organisational skills.

Ability to multitask and work under pressure.

IT literacy, including use of booking systems (i Galileo, Amadeus) – not essential.

Problem-solving abilities and flexibility.

Package

Based in a retail travel agency branch in Surrey

Excellent basic salary

Saturdays as part of the rota (No Sundays or Bank Holidays)

9am - 5.30pm

Would consider part time

Occasional travel for training or familiarisation trips.

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