Senior Retail Assistant

Role: Senior Retail Assistant

Hours: 35 hours per week. Working 5 out of 7 day rota, including all matchdays.

Location: American Express Stadium, Brighton and Churchill Square, Brighton

Contract Type: Permanent

Deadline Day: 19th August 2026

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. We are proud to have placed in the Sunday Times Best Place to Work 2026.

Deliver a standout service to our fans

From delivering a warm welcome to printing custom names and numbers on shirts, processing sales, and keeping displays looking tidy, you will make every fan interaction special. You will also take on keyholder duties, assist with stock deliveries, and help keep operations running seamlessly. This role will work across both our stadium megastore and Churchill Square store.

To find out more about this role, click apply to read the job description

Your customer service experience

We are looking for a proactive, fan-focused individual who brings energy to the shop floor and stays calm under matchday pressure. You should have:

- Experience working in a busy retail customer service environment (sports retail experience is a bonus!)

- Direct experience handling cash, up-selling products, and operating EPOS & stock control systems

- Excellent communication skills to include an excellent telephone manner and empathy skills

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Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

- Treat People Well

- Exceed Expectations

- Aim High. Never Give Up

- Act with Integrity

- Make it Special

- Be Fan Focused

How we say thank you

In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

- Complimentary breakfast and lunch at both sites

- 23 days holiday rising with length of service (pro rata for part time staff)

- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!

- Enhanced family policies

- Access to a gym and padel court at our training ground

- Priority access to match tickets and access to free WSL tickets for 2026/27 season

- In-house training programme and CPD opportunities

- Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the talent team.

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.