Senior Resident Liaison Officer

Senior Resident Liaison Officer (RLO)Salary: Up to £36k + packageLocation: KingstonJob Type: PermanentFortus Recruitment Group is a leading recruitment agency specialising in the repairs and maintenance sector. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to support the successful delivery of planned maintenance and refurbishment projects across the Kingston area.This is an excellent opportunity for an established Resident Liaison Officer looking to take the next step in their career, playing a key role in resident engagement, stakeholder management, and project delivery within occupied properties.Key ResponsibilitiesLead Resident Engagement: Act as the senior point of contact for residents, ensuring clear communication and a positive customer experience throughout the programme of works.Stakeholder Management: Build and maintain strong relationships with residents, client representatives, housing teams, site management, and subcontractors.Access and Programme Coordination: Oversee access arrangements, resident appointments, and property visits to ensure projects remain on schedule.Complaint Resolution: Manage complex resident queries, complaints, and escalations, identifying solutions and ensuring issues are resolved effectively.Project Support: Work closely with Contracts Managers, Site Managers, and operational teams to support successful project delivery and customer satisfaction ..... full job details .....