Senior Repairs Coordinator

The Company Our client is a nationally recognised and respected provider of repairs and maintenance services, delivering essential maintenance and property services across the social housing sector. With over 40 years of industry experience, the organisation has built a strong reputation as a trusted partner to housing associations, local authorities, and other public sector bodies. Its service offering includes Planned Maintenance, Responsive Repairs, Decarbonisation, Voids Refurbishment, Property Compliance Services, Capital Works, and Asset Improvement Programmes. The Role As a Senior Repairs Coordinator, you''ll play a vital role in delivering an outstanding repairs service to residents across a diverse housing portfolio. Working within a fast-paced environment, you''ll ensure maintenance works are planned efficiently, customer expectations are managed effectively, and contractual performance targets are consistently achieved. Working within a busy repairs team, you will act as the main point of contact between residents, clients, supervisors, and operatives, coordinating repair appointments from initial request through to completion. Your role will involve carefully planning engineers'' workloads, responding to changing priorities throughout the day, and ensuring customers are kept fully informed at every stage of the repair process. Roles and Responsibilities Oversee responsive repair requests from initial logging through to successful completion. Schedule and ..... full job details .....