Senior Repairs Coordinator

Senior Repairs CoordinatorLocation: BasildonJob Type: PermanentWorking Arrangement: Fully Office BasedSalary: 28-30KAbout the RoleWe are currently seeking an experienced Senior Repairs Coordinator to join our growing team based in Basildon. This is a permanent, fully office-based position within a fast-paced social housing environment.The successful candidate will play a key role in managing and coordinating responsive repairs and maintenance works, ensuring high levels of customer service, operational efficiency, and compliance with client KPIs and SLAs. Previous social housing repairs experience is essential for this role.Key ResponsibilitiesCoordinate and schedule responsive repair and maintenance works for operatives and subcontractors.Manage daily diaries to ensure maximum productivity and efficient planning.Act as the main point of contact for tenants, clients, and engineers regarding repair updates and appointments.Monitor works in progress and ensure jobs are completed within agreed timeframes and service levels.Escalate complex repairs and complaints where required.Support the management team with day-to-day operational oversight.Ensure all systems and records are accurately maintained and updated.Liaise closely with supervisors, planners, and contractors to resolve scheduling and operational issues.Monitor outstanding jobs and proactively drive completion.Assist in mentoring and supporting junior coordinators where required.Maintain excellent customer service ..... full job details .....