Senior Receptionist / Host

Sytner Land Rover Sheffield are seeking a friendly, enthusiastic, and highly organised Senior Receptionist / Host to lead our experienced front-of-house team.

In this key position, you will be responsible for overseeing a team of 10 Reception and Host staff, ensuring high levels of performance through regular reviews, effective rota planning, and management of holidays and absences.

You''ll play a vital role in maintaining the exceptional standards of our showroom environment, ensuring all customer areas are pristine and that refreshments are consistently well presented. As the main contact for our third-party cleaning provider, you will communicate feedback to the Area Manager to uphold cleanliness and presentation standards.

Additionally, you will provide hands-on support during busy periods or staff absences by stepping into the Reception/Host role. This includes welcoming every client, efficiently directing them to the appropriate department, managing phone calls, and offering refreshments – all with the aim of delivering a premium customer experience.

The hours of work are 37.5 per week between the hours of 8.00am and 6.00pm, Monday to Friday inclusive.

About You

We''re looking for someone with proven experience in team leadership in a customer-facing environment.

To thrive in this role, you''ll need to:

• Have a passion for delivering outstanding customer service.
• Be an excellent communicator who can proactively engage with both clients and internal teams.
• Use initiative and creativity to elevate the client experience.
• Demonstrate exceptional organisational and time-management skills.
• Possess a strong eye for detail and a genuine enthusiasm for creating memorable first impressions.

As the face of our showroom – both in person and over the phone – your warm, professional, and personable manner will set the tone for the entire client journey. Your role will be pivotal in ensuring every guest enjoys a tailored and personal experience from the moment they arrive.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual''s unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world''s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.