Senior Quality Assurance Manager

Senior Quality Assurance Manager – Pivotal London / Ancient + BraveJoin to apply for the Senior Quality Assurance Manager role at Pivotal London.

Ancient + Brave is a mission-driven wellness brand redefining health and wellbeing, with an award-winning range of collagen, blends and supplements. The company balances people, planet and profit to support women’s health and sustainable practices. Ancient + Brave is a B-Corp and has been recognised for growth and impact.

Want to be part of a team shaping the future of health and wellbeing?

THE ROLEThe Senior Quality Manager will lead and strengthen the company’s end-to-end quality management systems across product, packaging, manufacturing and distribution. This role ensures compliance with consumer-driven quality standards and food safety requirements, including ingredient regulation and labelling, and leads resolution and prevention of quality issues across the business. Working closely with the Chief Operations Officer (COO), the Operations team and external partners, the Senior Quality Manager will own key quality processes, audits, compliance frameworks and regulatory touchpoints to protect the brand, ensure consumer safety and support international growth.

ROLES and RESPONSIBILITIES

Quality Management and Compliance

Own and manage the end-to-end process for handling and responding to consumer and retail complaints, ensuring timely resolution and root-cause analysis.

Lead investigations into quality incidents, driving effective Corrective and Preventive Actions (CAPA) across relevant teams and suppliers.

Own Product Quality and Safety Risk Assessment, HACCP plans, batch traceability systems, manage incidents and continuous improvement activities.

Manage all manufacturing-related quality complaints, track KPIs, and work with 3PMs, Operations and the COO to drive accountability and resolution.

Onboard new 3PMs from a quality perspective, lead certification audits of manufacturing partners where product is involved, ensure audit readiness and closure of non-conformances with ESG collaboration.

Support logistics by overseeing product-specific requirements related to customs, POAO and international trade regulations to ensure market access and compliant movement of goods.

Support artwork teams to ensure accuracy and compliance of labelling processes and systems.

Design and implement systems and SOPs where gaps exist in quality, regulatory or audit processes.

Develop internal controls to ensure consistent application of quality and compliance standards across all suppliers and routes to market.

Collaborate with Production Planning to maintain documentation for traceability.

Collaboration and Communication

Work with Operations, Nutrition and Innovation to embed quality requirements into new product development, labelling and ongoing operations.

Ensure timely and accurate communication of quality performance, incidents and resolutions to senior leadership and key stakeholders.

Environmental, Social and Governance (ESG)

Support the company’s B-Corp accreditation by maintaining and improving quality and compliance processes that contribute to ESG standards, including product traceability, responsible sourcing, supplier certifications and improvement documentation.

Ensure product, packaging and manufacturing practices align with ESG commitments and sustainability objectives.

Assist in preparing ESG-related documentation for B-Corp assessments, audits and re-certification when required.

WHO YOU ARETo be successful, you will need the following skills, knowledge and experience:

Extensive experience in quality management and assurance within food, wellness or consumer goods, including manufacturing, warehousing and transport.

Strong understanding of HACCP, food safety standards and international compliance requirements (labelling, customs, POAO).

Proven ability to lead incident investigations, audits and CAPA processes across internal and external partners.

Experience achieving and maintaining certifications via recognised audit bodies (e.g., ISO, Soil Association).

Experience managing third-party manufacturers and navigating multi-country regulatory environments.

Highly organised, detail-oriented, proactive with a track record of building or improving quality systems and SOPs.

Excellent communication and stakeholder management skills with the ability to influence internally and externally.

Strong problem-solving and analytical capabilities with a focus on continuous improvement.

Alignment with Ancient + Brave values: Hungry, Humble, High Performing and Hustle.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Production

Industries

Wellness and Fitness Services and Retail

Note: This description reflects the role and responsibilities and is intended for candidates to understand the position. Referrals may increase application ..... full job details .....