Senior Property Manager

Leaders are seeking a motivated individual to join our Croydon branch as a Senior Property Manager, overseeing the Bromley/Beckenham portfolio. If you excel at delivering exceptional service, this role is for you.Applicants should have prior experience as a Property Manager or Senior Property Manager, with strong customer service skills.Your role: Senior Property Manager

Location: Croydon

We offer a comprehensive benefits package as a token of appreciation for our employees'' hard work, including:30 days holiday (including bank holidays), increasing to 35 days with serviceCarry over holiday allowancesSalary sacrifice pension scheme, with NI savingsEmployee assistance program, including 24/7 virtual GP and mental health supportStaff discounts on retail, utilities, holidays, and experience daysReferral bonuses for recommending friends and colleaguesDaily Responsibilities:

Ensuring professional and courteous service to Landlords and Tenants, identifying opportunities to improve service levelsCollaborating with the Head of Centre on staff interviews, inductions, training, appraisals, coaching, and developmentLeading occasional team meetings and participating in branch meetings to update managementHandling internal and external complaints promptly and effectivelyManaging property tenancies from start to end, including inspections, safety checks, and adherence to landlord instructionsOrganizing remedial works and advising landlords on repairsObtaining estimates, issuing work orders, and managing invoicesResponding to correspondence, calls, and visits from landlords and tenantsProcessing End of Tenancy Reports and deposit chargesFinalizing security deposit releases in compliance with scheme rulesMaintaining up-to-date records of outstanding mattersReporting complaints, legal notices, or issues to management immediatelyCoordinating with letting and accounts departmentsResponding to security or service issues promptlyAssisting with customer complaints and investigations as neededCharging appropriately for services renderedServing notices for tenancy terminationsHandling landlord statement queries and negotiations on renewals/extensionsMaintaining relevant industry qualificationsDuring the recruitment process, you''ll initially speak with a Recruitment Partner, with opportunities to meet your potential manager and Regional Director face-to-face.Don''t miss this customer service role with potential career growth to Director. Apply now and take advantage of our offerings!Leaders Romans Group is an equal opportunity employer that values diversity and inclusion. We encourage applications regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, pregnancy, or maternity. If you require accommodations during the recruitment process, please contact our Recruitment team.We do not accept speculative CVs from recruitment ..... full job details .....