Senior Production Support Engineer - L3 Support - Java - Fintech

Senior Production Support Engineer - L3 Support - Java - Fintech Excellent opportunity opens to join a High-Growth Fintech as their new Senior Support Engineer. Focusing on its flagship digital platform, you will take ownership of the platform''s B2B, B2C, and SaaS production environments. You will also lead the technical response to incidents and work across global teams, in an L3 support focused role. Key Responsibilities Act as a primary responder in a 24x7 on-call rotation for high-priority incidents, ensuring fast acknowledgment (MTTA targets) and resolution to minimize customer impact in our event-driven fintech platform Conduct root-cause analysis (RCA) for complex issues, collaborating closely with development teams to implement robust solutions and deliver RCAs within 5 business days for Sev1/Sev2 incidents. Lead the development and deployment of small, customer-facing features and improvements, ensuring alignment with business needs and system requirements while adhering to change success rates =99%. Work with mid- and junior-level engineers, providing guidance in incident response, troubleshooting best practices, and coding standards within a global rota, including handovers and knowledge sharing via tools like Rootly. Take ownership of software maintainability initiatives, identifying and implementing optimizations, and enhancing system performance to achieve availability =99.99% (four nines). Participate in regular post-incident reviews (blameless retros), ..... full job details .....