Senior Product Owner (Process Automation)

Senior Product Manager
Location: Milton Keynes (Hybrid – Once a Week On-Site)
Salary: £47,000 - £56,500
We are supporting a large, forward-thinking organisation undergoing a significant digital and operational transformation. They are seeking a Senior Product Manager to lead the redesign of key internal services, with a strong focus on automation, intelligent workflow design, and AI-enabled service capability.
This is an excellent opportunity for a strategic, hands-on product leader who can drive complex service change and deliver measurable impact through modern, automated, and AI-supported solutions.
Role Overview
As the Senior Product Manager, you will own the product vision, roadmap, and delivery for a suite of digital services aimed at eliminating manual processes and moving the organisation towards streamlined, automated, and intelligent operations. You will work closely with multidisciplinary teams to shape discovery, define KPIs, prioritise enhancements, and embed new digital tools across the business.
You will also lead communication and adoption efforts, ensuring new automation-driven services land successfully with operational teams.
Key Responsibilities

- Lead the product roadmap for major service transformation initiatives.
- Drive user-centred design to simplify and improve end-to-end processes.
- Introduce and scale automation, smart workflows, and AI-assisted capabilities that reduce manual effort.
- Ensure digital services are reliable, integrated, and aligned with strong data governance.
- Maintain and prioritise the product backlog, balancing short-term improvements and long-term strategy.
- Define KPIs and measure the impact of automation and AI-enabled features.
- Collaborate across product, engineering, data, and service design teams.
- Influence stakeholders at all levels to support adoption and resolve competing priorities.
- Support change management and embed new automated processes in operational practice.
- Champion continuous improvement based on user feedback and performance data.

Skills and Experience Required

- Proven experience in product management within complex digital or operational environments.
- Strong background in process automation, workflow simplification, and service redesign.
- Experience delivering AI-driven features, intelligent automation, or machine-assisted workflow tools.
- Ability to use qualitative and quantitative data to drive prioritisation and product decisions.
- Excellent communication and stakeholder management skills.
- Strong understanding of Agile delivery methods and backlog management.
- Experience defining KPIs, measuring product impact, and driving continuous improvement.
- Familiarity with change management, data governance, and integrating digital services within large organisations.