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Senior Product Manager
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Sprinklr .Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr''s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Sprinklr is headquartered in New York City with employees around the world and serves more than 1,000 enterprises, including global brands like Microsoft and PandG.Role Summary
As a Forward Deployed Product Manager, you will collaborate closely with enterprise clients and our engineering teams to design and deliver innovative, LLM-powered agentic solutions. This role combines strategic product development with deep customer engagement. You will partner directly with customers to co-create use cases and translate complex business challenges into effective product workflows, ensure seamless implementation of solutions, driving measurable impact for clients, and act as the critical link between customer needs and our platform’s capabilities, aligning product development with real-world requirements.What You Will Do
Manage the entire customer deployment process, from initial discovery and planning to execution and achieving measurable outcomes.Collaborate with Forward Deployed Engineers to identify and prioritize requirements for tailored solutions.Represent customer perspectives in internal product roadmap discussions and sprint planning sessions.Drive structured feedback cycles with clients, ensuring their insights shape the platform’s evolution.Create reusable resources, such as blueprints, templates, and workflows, to streamline future deployments.Lead workshops and strategic planning sessions with stakeholders across client organizations to align goals and solutions.Key Responsibilities
Customer Discovery and Solution Definition
Partner with enterprise clients to understand their goals, pain points, and operational context.Define solution blueprints for LLM and agent-based workflows aligned with customer requirements.Productization and Delivery Oversight
Translate business needs into detailed technical specs and partner with Forward Deployed Engineers to ensure timely delivery.Balance speed and scale - define MVPs, prioritize deployment scope, and iterate based on feedback.Feedback Loop and Internal Advocacy
Gather insights from client engagements and deployments to inform internal product roadmap and prioritization.Act as the voice of the customer across engineering, design, and go-to-market teams.Strategic Enablement
Develop playbooks, solution templates, and reusable assets to accelerate future deployments.Support pre-sales conversations and executive workshops with high-level framing of agentic AI value.Requirements
Must-Have3+ years of product management or solution consulting experience in AI, SaaS, or enterprise software.Strong understanding of AI agent workflows, LLM capabilities, and real-world business applications.Excellent communication and stakeholder management skills, especially in customer-facing contexts.Ability to work hands-on with engineering teams in defining requirements and deliverables.Nice-to-HaveAn engineering background is a plus, enabling you to leverage strong problem-solving skills to enhance solution development and implementation.Familiarity with software engineering fundamentals, APIs, scripting, or prompt engineering basics to effectively bridge customer needs and technical solutions in a product management context.Prior work in industries like CX, CRM, compliance, or support automation.Why You''ll Love Sprinklr
We are committed to creating a culture where you feel you belong, are happier today than you were yesterday, and your contributions matter. For full-time employees, Sprinklr provides comprehensive health plans, well-being programs, and financial protection through global and localized plans. See Sprinklr Benefits around the world for country-specific guides.Sprinklr is an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See Sprinklr’s EEO Policy and EEO is the Law.EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone. We value diversity and believe every employee matters and should be respected and ..... full job details .....
Negotiable