Senior Product Manager

Role Summary

As a Forward Deployed Product Manager, you will collaborate closely with enterprise clients and our engineering teams to design and deliver innovative, LLM-powered agentic solutions. This role combines strategic product development with deep customer engagement. You will partner directly with customers to co-create use cases and translate complex business challenges into effective product workflows, ensure seamless implementation of solutions, driving measurable impact for clients, serve as the critical link between customer needs and our platform’s capabilities, aligning product development with real-world requirements.What You Will Do

Manage the entire customer deployment process, from initial discovery and planning to execution and achieving measurable outcomes.Collaborate with Forward Deployed Engineers to identify and prioritize requirements for tailored solutions.Represent customer perspectives in internal product roadmap discussions and sprint planning sessions.Drive structured feedback cycles with clients, ensuring their insights shape the platform’s evolution.Create reusable resources, such as blueprints, templates, and workflows, to streamline future deployments.Lead workshops and strategic planning sessions with stakeholders across client organizations to align goals and solutions.Key Responsibilities

Customer Discovery and Solution DefinitionPartner with enterprise clients to understand their goals, pain points, and operational context.Define solution blueprints for LLM and agent-based workflows aligned with customer requirements.Productization and Delivery OversightTranslate business needs into detailed technical specs and partner with Forward Deployed Engineers to ensure timely delivery.Balance speed and scale - define MVPs, prioritize deployment scope, and iterate based on feedback.Feedback Loop and Internal AdvocacyGather insights from client engagements and deployments to inform internal product roadmap and prioritization.Act as the voice of the customer across engineering, design, and go-to-market teams.Strategic EnablementDevelop playbooks, solution templates, and reusable assets to accelerate future deployments.Support pre-sales conversations and executive workshops with high-level framing of agentic AI value.Requirements

Must-Have3+ years of product management or solution consulting experience in AI, SaaS, or enterprise software.Strong understanding of AI agent workflows, LLM capabilities, and real-world business applications.Excellent communication and stakeholder management skills, especially in customer-facing contexts.Ability to work hands-on with engineering teams in defining requirements and deliverables.Nice-to-HaveAn engineering background is a plus, enabling you to leverage strong problem-solving skills to enhance solution development and implementation.Familiarity with software engineering fundamentals, APIs, scripting, or prompt engineering basics to effectively bridge customer needs and technical solutions in a product management context.Prior work in industries like CX, CRM, compliance, or support automation.Why You\''ll Love Sprinklr

We are committed to creating a culture where you feel you belong, are happier today than you were yesterday, and your contributions matter. For full-time employees, we provide comprehensive health plans, well-being programs, and financial protection through global and localized plans.EEO - Sprinklr is an equal-opportunity workplace and an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.We are excited that you\''re interested in joining Sprinklr. Please check back frequently to follow up on the progress of your application and update your contact information as appropriate. We strive to enable every organization on the planet to create unified experiences that make customers happier, reflecting our values and culture. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process; please let us know if you require ..... full job details .....