Negotiable
OverviewIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting a new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
We’re looking for a
Senior Product Manager
to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.
What will I be doing?
Be responsible for a significant product area or leading an important project.
Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.
Manage the roadmap; defining what should be built, when and why — and communicate it to generate alignment and excitement.
Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.
Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.
Evaluate impact through quantitative and qualitative measures, both in beta and after full release.
Own and maintain the quality of your product area, ensuring every release delivers world-class software.
Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver.
Be a leader in your team or projects by role-modelling our company values and RandD principles.
What skills do I need?There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills:
Sharp Customer Focus and Problem Framing -
able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.
Compelling Roadmaps -
define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team.
Excellent Product Judgment -
skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.
Build World-Class Product -
able to deeply collaborate with engineering and designers to quickly ship effective solutions. Also able to independently accelerate the process leveraging AI.
AI Tech -
Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.
Technical fluency -
Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.
Outcome Oriented -
define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment.
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Benefits and working at Intercom
Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Pension scheme and match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme with secure bike storage
MacBooks are our standard, but we also offer Windows for certain roles when needed.
Working at IntercomIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Our culture and equal opportunityWe have a radically open and accepting culture. We avoid divisive subjects to foster a safe and cohesive work environment for everyone. Our policy is to not advocate on behalf of the company or our employees on any social or political topics in internal or external communications. We respect personal opinion and expression on personal platforms, and focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to Equal Employment Opportunity. We will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected basis under federal, state, or local law.
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NoteFor US locations: a “Metro” selection means you live within 75 miles of the metropolitan city center zip ..... full job details .....
Negotiable