Senior Product Lead (GTM Tech)

Overview

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Senior Product Lead (GTM Tech)

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Trustpilot . This role focuses on leading the Salesforce ecosystem and related Go-To-Market tools, shaping strategy, and delivering technology that connects business goals with customer-facing initiatives.As we scale, the ideal candidate will bring a product owner mindset to internal platforms, shape the roadmap, build scalable systems, and lead a team of business analysts, developers, and QA. A deep understanding of the Salesforce landscape, strategic thinking, and the ability to translate business vision into actionable technology roadmaps are essential.What you''ll be doing

Guide the strategic direction of Trustpilot''s go-to-market tools and platforms supporting commercial, marketing, and customer service.Understand the broader business context and the operational areas your team supports to ensure fit-for-purpose technology that drives outcomes.Keep up with go-to-market technology trends to identify and implement innovative solutions with competitive advantage.Set and deliver a multi-year roadmap for the Salesforce portfolio (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud).Identify needed capabilities and determine delivery through existing or additional tools and platforms.Be accountable for end-to-end delivery of technology projects within the Salesforce portfolio, on time and within budget, to a high standard.Collaborate with functional business partners (Commercial, Marketing, CX), Product teams, and Digital Enablement teams to align roadmaps and deliver digital improvements.Lead end-to-end delivery across Salesforce platforms, managing a pipeline of bug fixes, enhancements, and user support.Balance BAU execution with strategic technical transformation, improving processes and ticket management.Provide pragmatic thought leadership on how technology shapes customer interactions across commercial, marketing, and customer experience teams.Apply AI within the Salesforce and GTM technology landscape to improve customer experience, conversion, and efficiency.Translate thought-leadership into concrete actions and implementation guidance.Provide technical leadership for Salesforce and other GTM tools and platforms.Lead, manage, and mentor a team of technology professionals (Business Analysts, Developers, QA Engineers) and foster a culture of collaboration and continuous improvement.Collaborate with federated admin teams to ensure aligned delivery and backlog management.Coordinate, motivate, and resource the team to meet strategic priorities and goals, ensuring platform stability and efficient GTM support.Implement effective resource planning and allocation to meet project demands.Qualifications

You bring a deep understanding of GTM technology and the platforms that enable effective commercial and customer-facing teams.You have extensive practical experience within the Salesforce ecosystem, with architecture, configuration, process design, and integration across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.You are a pragmatic AI evangelist who can inspire with a vision and deliver near-term AI-enabled improvements.You think strategically and methodically, connecting business goals to scalable technology solutions and roadmaps.You are an experienced problem-solver, comfortable navigating complexity and implementing lasting solutions.You are a skilled and decisive leader, capable of building and guiding high-performing teams through change.You are an effective communicator, able to engage stakeholders across levels and bridge technical and non-technical perspectives.You have directed project execution from start to finish, managing schedules, resources, prioritisation, and risk.You are motivated by exploring emerging technologies, particularly AI, and how they unlock new capabilities in GTM and CX.You thrive in cross-functional environments and collaborate with Marketing, Commercial, Customer Service, Customer Success, Ops, and Tech teams.You adapt strategies as priorities shift in dynamic environments.Nice To Have

experience with broader GTM tools (marketing automation, customer data platforms, analytics) and data infrastructure (e.g., Segment, BigQuery) and integrations; prior experience in a high-growth, matrixed organization.What’s In It For You

Flexible working optionsCompetitive compensation package + bonus25 days holiday per year (28 after 2 years)Two paid volunteering days per yearLearning and development opportunities through Trustpilot Academy and BlinkistPension and life insurance; health cash plan; online GP; 24/7 Employee Assistance PlanHeadspace access for mindfulnessPaid parental leaveTravel and cycling schemes, and other employee benefitsCareer development through talent acceleration programsOur Commitment To Diversity and Inclusion

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive. We consider all applicants without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. We are an equal opportunity workplace with diverse perspectives and ..... full job details .....