Senior Product Designer - Digital CX

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe''s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.As a Senior Product Designer in our digital customer experience team, you''ll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand and meet customer needs.Sitting within the Customer Experience Centre of Excellence, you''ll support CX strategy and portfolio design excellence across the UK and Ireland. From joining Sky to engaging with our latest services, we''re driven by one purpose: to create better experiences for our customers.What you''ll do: Deliver world-class, intuitive, evidence-based experiences across web and native platforms Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy. Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements. Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity. Support delivery with a focus on accessibility, CX KPIs, and scalable design systems.What you''ll bring: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native ..... full job details .....