Senior Planner

Annual salary: up to £45,567.00 Senior Planner Location: Tower Hamlets Full time / Permanent Salary: up to £45,657per annum Hours: 42.5 hours Monday - Friday- Office based Mears Group is one of the UK''s leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences. Duties: Line management of a team of Planners and AdministratorsLeading, supporting, and developing a team of Planners to ensure high-quality scheduling and a consistently customer-focused repairs service.Managing and overseeing all scheduled teams, ensuring Operatives'' diaries are optimised for maximum productivity and efficient use of skills.Monitoring and reporting on key KPIs, including productivity, service levels, and operational performance, and providing regular updates to management.Handling operational reports, analysing trends, identifying issues, and implementing improvements across the planning function.Ensuring tenant satisfaction remains central to all planning activity, resolving escalations promptly and maintaining a professional, customer-focused approach.Overseeing the full planning process to ensure repairs are booked, followed up, and completed within required timeframes and service standards.Responding to ..... full job details .....