Senior People Services Administrator

You will deliver an effective and efficient People Services administration function to the People team and all Great Places colleagues, ensuring the accurate delivery of People processes across the employee lifecycle. You will act as the senior point of contact within the People Service Centre, providing quality assurance, supporting continuous improvement activities and supervising and developing a team of three People Services Administrators through day-to-day leadership, coaching and regular one-to-one (Great Conversation) meetings. What you''ll be doing Lead, supervise and develop a team of three People Services Administrators, ensuring workloads are effectively managed and service standards are achieved. Be the senior point of contact for People queries from colleagues and managers, resolving complex enquiries in a timely manner. Manage colleague lifecycle administration, including recruitment, onboarding, contractual changes, benefits administration and leavers. Conduct regular one-to-one meetings (Great Conversations), providing coaching, feedback and development support. Support performance management activities, helping colleagues achieve individual and team objectives. Provide a high level of customer service, contributing to a positive experience for all colleagues who interact with the People Service Centre. Process complex or sensitive administration activities and act as an escalation point for the team. Collate and review monthly payroll information ..... full job details .....