https://jobs.co.uk/job/senior-pensions-complaints-administrator-wtw--443f1273-b43b-4dee-8a0c-a680cb3db94a RSS feed for Senior Pensions Complaints Administrator at WTW. en-gb Mon, 17 Aug 2026 16:40:42 GMT https://jobs.co.uk/job/senior-pensions-complaints-administrator-wtw--443f1273-b43b-4dee-8a0c-a680cb3db94a https://jobs.co.uk/job/senior-pensions-complaints-administrator-wtw--443f1273-b43b-4dee-8a0c-a680cb3db94a Mon, 17 Aug 2026 11:51:26 GMT Location: Redhill | Salary: 10000-500000 Annual | Type: Permanent | Join us as a Senior Pensions Complaints Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid. In this role, you will work closely with the Quality Assurance Manager, undertaking regular quality assurance assessments on the work undertaken by the team and playing a lead role in effective complaint handling. This will include completion of monthly quality audit and complaints reports, identifying errors and process failures and then working with the Quality Assurance Manager to support and drive change and proactively improve the quality of the service provided to members.The role is an exciting opportunity to build on your previous experience and knowledge. You will have the opportunity to further your career by learning new skills and engaging in continuous development via formal training, on the job learning and professional qualifications.Quality AssuranceUnderstand and suggest improvements to the Quality Assurance framework and approach, identifying themes, coaching areas, training needs and identifying best practices.Provide effective guidance and support to administration staff on quality and customer service mattersSupport t... Permanent