https://jobs.co.uk/job/senior-pensions-complaint-handler-search--bf67bf2a-2196-48af-a0ed-7e7aef4f1db5 RSS feed for Senior Pensions Complaint Handler at Search. en-gb Wed, 10 Jun 2026 19:44:58 GMT https://jobs.co.uk/job/senior-pensions-complaint-handler-search--bf67bf2a-2196-48af-a0ed-7e7aef4f1db5 https://jobs.co.uk/job/senior-pensions-complaint-handler-search--bf67bf2a-2196-48af-a0ed-7e7aef4f1db5 Wed, 03 Jun 2026 23:00:00 GMT Location: Liverpool | Salary: £30000 - £35000/annum | Type: Permanent | Senior Pensions Complaints Handler Liverpool City Centre (Hybrid - 1 day from home after training) Salary: Up to -35,000 (depending on experience) + annual bonus Monday to Friday, 9:00am - 5:00pm (flexible start and finish times) The Opportunity We''re looking for an experienced Pensions Complaints Handler to join a well-established and growing financial services business in Liverpool. This is a fantastic opportunity for someone with a strong background in financial services complaints , particularly within pensions, to step into a more senior, specialist role handling complex cases and ensuring fair, thorough outcomes for customers. You''ll play a key role in managing complaints end-to-end, working within regulatory frameworks and contributing to a high-quality, customer-focused service. Key Responsibilities Manage a caseload of pensions-related complaints from receipt through to final response Investigate complex issues thoroughly, reviewing policy, process, and regulatory considerations Draft clear and compliant final response letters in line with FCA requirements Liaise with internal teams, advisers, and customers to gather relevant information... Permanent