https://jobs.co.uk/job/senior-pensions-complaint-handler-search--384aea28-6372-451f-8389-1dc38e99f5a4 RSS feed for Senior Pensions Complaint Handler at Search. en-gb Wed, 17 Jun 2026 17:23:12 GMT https://jobs.co.uk/job/senior-pensions-complaint-handler-search--384aea28-6372-451f-8389-1dc38e99f5a4 https://jobs.co.uk/job/senior-pensions-complaint-handler-search--384aea28-6372-451f-8389-1dc38e99f5a4 Wed, 17 Jun 2026 11:51:22 GMT Location: City | Salary: 30000.00-30000.00 Annual | Type: Permanent | Senior Pensions Complaints HandlerLiverpool City Centre (Hybrid - 1 day from home after training)Salary: Up to 35,000 (depending on experience) + annual bonusMonday to Friday, 9:00am - 5:00pm (flexible start and finish times) The OpportunityWe''re looking for an experienced Pensions Complaints Handler to join a well-established and growing financial services business in Liverpool.This is a fantastic opportunity for someone with a strong background in financial services complaints, particularly within pensions, to step into a more senior, specialist role handling complex cases and ensuring fair, thorough outcomes for customers.You''ll play a key role in managing complaints end-to-end, working within regulatory frameworks and contributing to a high-quality, customer-focused service.Key ResponsibilitiesManage a caseload of pensions-related complaints from receipt through to final responseInvestigate complex issues thoroughly, reviewing policy, process, and regulatory considerationsDraft clear and compliant final response letters in line with FCA requirementsLiaise with internal teams, advisers, and customers to gather relevant informationEnsure all complaints are handled within FCA DI... Permanent