Senior Pensions Administrator

Senior Pensions AdministratorLiverpool City Centre (Hybrid - 1 day from home after training)Salary: Up to 35,000 (depending on experience) + annual bonusHours: Monday to Friday, 9:00am - 5:00pm (flexible start and finish times)The OpportunityWe''re looking for an experienced Senior Pensions Administrator to join a well-established and growing financial services business in Liverpool.This is a fantastic opportunity for someone with strong cradle-to-grave pensions administration experience who is looking to step into a more senior position with greater responsibility. The role will involve working on more complex and technical cases, alongside handling and supporting the resolution of pensions-related complaints.You''ll play a key role in delivering a high-quality, compliant service, ensuring excellent customer outcomes while supporting continuous improvement across the business.Key ResponsibilitiesManage pensions cases end-to-end (cradle to grave) across a range of schemesAdminister and oversee complex and technical pension queries, including escalated casesHandle and support the resolution of pensions-related complaints, ensuring fair and thorough outcomesInvestigate issues in detail, reviewing scheme rules, legislation, and regulatory requirementsDraft clear, accurate, and compliant correspondence, including formal responsesLiaise with internal teams, advisers, trustees, and third parties as requiredEnsure all work is completed in line with FCA regulations, DISP guidelines, ..... full job details .....